Terms & Conditions

Last updated: 9 June 2026

These Terms & Conditions ("Terms") apply to all orders placed through this website. Please read them before you order. They are written in plain English on purpose: we are a small company, and we would rather you understand exactly what you are ordering than be impressed by legal boilerplate. By placing an order you agree to these Terms. Nothing in these Terms limits or removes rights you have under mandatory consumer protection law.

1. Who we are (business identity)

The operator of this website is:

  • UO Solutions, LLC, doing business as Ermanno Moser
  • Address: 2875 NE 191st STE 801 · Miami, FL 33180 · United States
  • Email: [email protected]

Email is the fastest way to reach us. You are dealing directly with the person who designs and builds the devices.

2. What we provide

Ermanno Moser provides physical hardware devices only: hardware wallets and steel backup plates. A hardware wallet is a small electronic device that generates and stores cryptographic private keys offline, so that those keys never have to touch an internet-connected computer.

To be completely clear about our scope:

  • Ermanno Moser is a maker and retailer of physical security hardware, and nothing more.
  • We do not hold, custody, or have any access to your cryptocurrency or your private keys — not during manufacturing, not during shipping, not ever.
  • We are not a financial services business and operate no online financial platform of any kind.
  • Nothing on this website is financial, tax, or legal advice. How you use cryptocurrency is entirely your own decision.

You are getting a tool, much like a safe. What you keep in it, and how carefully you guard the key, is up to you.

3. Ordering and contract formation

The product listings on this website are an invitation to order, not a binding offer by us. The ordering process works like this:

  1. You add products to your cart, enter your details, and submit the order. Before you submit, the checkout page shows the full order contents, the total price including taxes (where applicable), and shipping costs, so there are no surprises.
  2. Your submitted order is a binding offer to enter a contract.
  3. We send an automatic email acknowledging that your order arrived. This acknowledgement is not yet acceptance.
  4. The contract is formed when we send you an order confirmation email accepting your order, or when we dispatch the goods, whichever happens first.

Order corrections: during checkout you can review and change your order at any point before submitting. If you spot a mistake after submitting (wrong address, wrong quantity, wrong product), email [email protected] as soon as possible. We will correct anything we can before dispatch, free of charge.

4. Prices and payment

Prices are shown in US dollars (USD) by default, with euros (EUR) available as an alternative. The price shown at checkout includes taxes where applicable (for example, VAT on orders within the EU). Shipping costs are shown separately at checkout and are listed on our Shipping & Returns page. There are no hidden fees added by us.

Current prices at the time of writing: Moser One $229 / €209, Moser Pocket $129 / €119, Moser Steel backup plate $79 / €75. The price that applies to your order is always the price shown at checkout when you order.

We accept Visa, Mastercard, and PayPal. Payments are processed by an external payment provider. Your card details are entered directly with the payment provider — we never see or store your full card details.

For deliveries outside the EU, customs duties and import taxes may be charged by your country and are your responsibility — see section 2 of the Shipping & Returns page for details.

5. Delivery and risk

We ship to the EU, the UK, the US, and Canada. Dispatch times, shipping costs, carriers, and tracking are described in detail on the Shipping & Returns page. In short: in-stock items dispatch within 2–3 business days; the Moser One is built to order and ships in 2–3 weeks.

The risk of loss of or damage to the goods passes to you when you (or a person you nominated, other than the carrier) take physical possession of the goods.

6. Right of withdrawal (14-day cancellation) — EU and UK consumers

If you are a consumer in the EU or the UK, you have the right to withdraw from (cancel) your order within 14 days of the day you (or a person you nominated) receive the goods, without giving any reason.

To exercise this right, send us a clear statement of your decision (an email to [email protected] is enough) before the 14-day period expires. You then have a further 14 days to send the goods back. The practical return process (RMA number, return address, who pays return shipping) is described on the Shipping & Returns page.

If you withdraw, we refund all payments received from you, including the original outbound shipping cost (at the cheapest standard rate we offer), within 14 days of the day we receive the returned goods or you provide proof of having sent them back, whichever is earlier. We refund to the original payment method.

The sealed-goods exception — please read this before opening the seal

Our devices ship inside tamper-evident sealed packaging. The seal exists for your protection: it is how you know nobody intercepted and modified the device between our facility and your hands. For exactly the same reason, a device that comes back with a broken seal cannot be resold — no future customer could trust it, and neither could we.

Under the sealed-goods rules of EU and UK consumer law, the right of withdrawal does not apply (or may be limited) to sealed goods which are not suitable for return for health protection or hygiene-type reasons once unsealed; analogous reasoning applies to security-sealed devices where unsealing destroys the resale integrity of the product. In practice, for our products this means:

  • Seal intact: full 14-day right of withdrawal, no questions asked.
  • Seal broken: we cannot accept the device back for a withdrawal refund as new goods. At minimum, you remain liable for the diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics — and for a security-sealed device, breaking the seal diminishes the resale value to zero. If you believe your case is different (for example, the device is defective — see section 7), contact us and we will look at it fairly and individually.

You can inspect the device, the packaging, the documentation, and the accessories without breaking the tamper-evident seal on the device itself, the same way you could examine a product in a shop.

This exception never affects your rights for defective goods — those are covered by the legal guarantee in section 7, seal or no seal.

7. Legal guarantee and repairs

If you are a consumer in the EU, you have a legal guarantee of conformity of 2 years from delivery: if the product is defective or not as described, you are entitled to have it brought into conformity (repair or replacement), or — where that fails or is impossible — to a price reduction or a refund. This guarantee is provided by law, costs nothing, and exists independently of anything else in these Terms. UK consumers have comparable statutory rights under UK consumer law.

Because we build these devices ourselves, we also repair them ourselves. If your device develops a fault — inside or outside the guarantee period — email us. Repairs under the legal guarantee are free, including shipping both ways. For out-of-guarantee repairs we will quote you an honest price before doing anything.

One thing no repair can do: a repair restores the device, never the keys that were on it. Keys exist only on your device and in your recovery phrase. See the next section.

8. Your responsibility for your keys, and the limits of our liability

This is the most important section of these Terms. Please read it slowly.

You alone hold your keys

  • When you set up the device, it generates a private key and shows you a recovery phrase (seed phrase). That phrase, and the PIN you choose, exist only with you. They are never transmitted to us, and we have no copy, no backdoor, and no master key. We cannot recover your keys, your wallet, or your funds — not because we refuse to, but because it is technically impossible for us. We never have them.
  • If you lose your recovery phrase and lose access to the device (loss, theft, destruction, forgotten PIN), your cryptocurrency is permanently inaccessible. Nobody — not us, not anyone — can bring it back.
  • You are solely responsible for writing down your recovery phrase accurately, storing it securely offline, and keeping your PIN secret. Anyone who obtains your recovery phrase can take your funds.

What a hardware wallet can and cannot do

A hardware wallet substantially reduces specific risks — chiefly, the theft of keys from an internet-connected computer. It does not, and cannot, eliminate all risk. No security device eliminates all risk. It cannot protect you from disclosing your recovery phrase to a scammer, from approving a malicious request on the device, from flaws in third-party applications you use with it, or from the inherent risks of cryptocurrency itself. Be suspicious of anyone who claims otherwise.

Liability

  • We are not liable for loss of cryptocurrency or loss of access to cryptocurrency resulting from a lost, forgotten, disclosed, or incorrectly recorded recovery phrase or PIN, since these are exclusively in your control.
  • We are not liable for changes in the value of any cryptocurrency. Cryptocurrency values are volatile and entirely outside our control; a hardware wallet stores keys, it does not protect value.
  • To the extent permitted by law, our liability for ordinary negligence is limited to foreseeable damages typical for this type of contract.
  • Nothing in these Terms limits our liability for intent or gross negligence, for injury to life, body, or health, or for any liability that cannot be limited under applicable law. Your statutory consumer rights — including the legal guarantee in section 7 and the right of withdrawal in section 6 — remain unaffected by this section.

9. Firmware and open source

The device firmware and the companion software are provided under their own open-source license(s), which accompany the software and are available in the source repository. Your use of the firmware is governed by those license terms, not by these Terms. Open source means anyone can inspect how the device works — we consider that a feature, not a risk. Firmware updates are provided as-is under the same license; we recommend installing them, but you decide if and when.

10. Governing law, disputes, and your unaffected rights

These Terms are governed by the law of the State of Florida, United States, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, you additionally always enjoy the protection of the mandatory consumer law provisions of the country where you habitually reside, and nothing in this clause deprives you of that protection or of your right to bring proceedings in your own country where the law allows it.

The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. We prefer to solve problems directly — email [email protected] and a human (the same human who built your device) will answer.

If any provision of these Terms is found invalid, the remaining provisions stay in force. Once more, because it matters: none of these Terms affect your statutory rights as a consumer.